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Investigative Reports

Connecticut DMV Activity Drive Struggles to Agree on Towing Reforms — ProPublica

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Last updated: December 23, 2025 3:45 pm
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Connecticut DMV Activity Drive Struggles to Agree on Towing Reforms — ProPublica
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Because the Connecticut legislature overhauled the state’s towing legal guidelines final spring, lawmakers got here up with a hopeful thought: collect towing corporations, shopper advocates and state officers to hammer out a couple of arcane particulars that might have huge implications for some Connecticut drivers whose vehicles are towed.

The ambitions of the duty power, convened in response to a Connecticut Mirror and ProPublica investigation, grew rapidly because it started to satisfy in September to give you suggestions for the legislature. Maybe they may make it simpler for low-income individuals to get their towed vehicles again or stop them from being towed in any respect. Possibly they may change the executive course of that generally made it exhausting to seek out homeowners of the vehicles, which annoyed drivers and towing corporations alike.

However with a Feb. 1 deadline looming for its suggestions, the panel has made little progress on reaching a consensus.

That might pose hurdles for lawmakers who say towing practices are nonetheless unfair and need to move extra reforms through the legislative session that begins in February.

“We’re nonetheless anxiously, eagerly awaiting phrase from the working group on their suggestions,” stated state Sen. Christine Cohen, D-Guilford, who co-chairs the Transportation Committee.

Till a couple of months in the past, Connecticut residents’ vehicles have been towed from their very own condominium complexes with out warning over minor points like an expired parking sticker.

When these residents went to select up their automobiles, towing corporations usually refused to take bank cards and even let homeowners get their belongings from inside their vehicles.

And if the homeowners didn’t have money to pay the charges, which mounted daily, towing corporations might ask the Division of Motor Autos for permission to promote some automobiles after simply 15 days.

A lot of that modified after a brand new legislation went into impact in October following the CT Mirror and ProPublica investigation that uncovered how the state’s legal guidelines had come to favor towing corporations over car homeowners.

Towing corporations should now give individuals warning earlier than eradicating automobiles from condominium parking heaps except there’s a security challenge. The towers should settle for bank cards and let individuals get their belongings. And though the gross sales course of can start after 15 days for automobiles price lower than $1,500, towers should wait 30 days earlier than promoting them.

A part of the brand new legislation additionally required {that a} DMV process power look at the method corporations use to do away with towed vehicles. Lawmakers stated they particularly needed the group to have a look at what occurs to income from the gross sales of the towed automobiles. Presently, towing corporations are supposed to carry onto proceeds for a yr so homeowners or lenders can declare them. After that, any unclaimed funds, minus the towing prices and costs, are required to be turned over to the state. However CT Mirror and ProPublica discovered that hasn’t occurred partially as a result of the DMV by no means arrange a system to gather the cash.

The working group has met 4 occasions. They’ve talked about stopping towing charges from accumulating as soon as car homeowners point out they need their vehicles again. They’ve additionally debated altering the way in which towing corporations worth vehicles, which determines how quickly towers can begin the gross sales course of. DMV Commissioner Tony Guerrera proposed scrapping the valuation system and letting corporations promote all automobiles after 30 days.

And each shopper advocates and towing representatives complained in regards to the course of for notifying homeowners that their vehicles have been towed or are about to be bought. The system depends on the car’s registration, which might usually have out-of-date addresses. CT Mirror and ProPublica interviewed a number of individuals, significantly lower-income residents, who stated they have been by no means knowledgeable that their vehicles could be bought.

But at the newest assembly Dec. 15, process power members couldn’t even agree on what number of letters wanted to be despatched to car homeowners. The assembly obtained heated on a number of events whilst Guerrera warned the deadline to finish a report was approaching.

The working group hasn’t mentioned how any proceeds must be given to the state.

Nonetheless, in an interview, Guerrera projected confidence that they’d attain a compromise.

“You’ve obtained two sides right here which can be very keen about what they consider in, and like all good piece of laws that folks strive to attract up, it takes many occasions on the desk to craft one thing that you could have people log off on the finish,” he stated.

At Monday’s assembly, shopper advocate and lawyer Raphael Podolsky stated he was involved the committee was lacking some key points together with ensuring individuals can get their automobiles again.

“I’m extra involved not how do you promote the automobile, however how do you be sure that it by no means will get to that time?” Podolsky stated.

Members of the towing business argued in opposition to a DMV proposal that will mandate that corporations ship automobile homeowners a second licensed letter when their automobiles are going to be bought, informing them of the date and placement of the public sale.

Eileen Colonese, secretary of the business group Towing & Restoration Professionals of Connecticut, stated extra letters received’t resolve the difficulty of addresses being unsuitable.

“It’s important to discover out who the proprietor of the automobile is,” stated Colonese of Farmington Motor Sports activities. “If we don’t resolve that drawback, all the remainder of that is actually a waste of everyone’s money and time.”

Towers and Guerrera proposed making a DMV portal the place towing corporations would listing each automobile towed and the place it was being held.

Colonese stated it’s troublesome for the towers to conform to many of the proposals as a result of they’d add prices to corporations. Transportation Committee rating member Rep. Kathy Kennedy, R-Milford, is contemplating this query as effectively; “it’s their livelihood,” she stated of the towing corporations.

Cohen and her co-chair, Rep. Aimee Berger-Girvalo, D-Ridgefield, stated in addition they need to see extra transparency from the DMV after the information organizations discovered that a division worker confronted little consequence for 5 years after an inner investigation discovered he had abused his energy by buying and selling favors for steep reductions on towed vehicles. The worker was fired final month. He appealed the choice and stated he had executed nothing unsuitable.

Guerrera stated he desires the working group to have at the least three suggestions earlier than the legislature begins its three-month session. He stated the group might have to satisfy twice extra in January to return to an settlement. He warned if the group doesn’t attain a consensus, neither facet shall be proud of the report he plans to submit and what the legislature does from there.

“I’m going to submit the report after the following assembly or two conferences, they usually can come again and go to the legislature and say, ‘I nonetheless don’t prefer it,’” Guerrera stated. “However I’m going to place down what I consider is one thing that’s truthful.”

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