American Airways flight attendants’ union held a picket outdoors the corporate’s headquarters on Thursday pushing for brand new management on the provider, which has lagged rivals Delta Air Traces and United Airways in profitability and punctuality.
Forward of the picket on Wednesday night time, American CEO Robert Isom sought to calm pissed off workers and listed enhancements the provider expects this yr, together with a leap in earnings in addition to enhancements to schedules and new cabins.
“We sit up for working with all of you to make it occur,” Isom mentioned in a video message filmed on the airline’s Fort Value, Texas headquarters.
The picket got here days after the Affiliation of Skilled Flight Attendants, representing American’s 28,000 cabin crew members, issued a vote of no confidence in Isom, which the union mentioned was its first such transfer. The chief government was additionally criticized by the pilots’ union, which sought a gathering with the airline’s board, of which Isom is a member, to debate the issues. Unions for pilots, flight attendants and mechanics have all lately mentioned the corporate must do higher to enhance reliability and monetary outcomes.
The protest is an uncommon transfer outdoors of contract negotiations.
The alerts from the labor teams have elevated strain on Isom, who took the helm practically 4 years in the past, and American’s management crew, which is investing in cabin upgrades, larger airport lounges and different on-board merchandise.
Final month, American forecast stronger income and earnings for 2026 and mentioned it expects to report adjusted earnings per share of as a lot as $2.70, up from an adjusted 36 cents final yr.
American is in the course of a revamp that it hopes will assist revive earnings with extra trendy airplane cabins that command increased fares, which is particularly vital as coach-class fares have dropped. It has additionally constructed larger lounges and added free Wi-Fi for patrons.
For the primary 11 months of the yr, American ranked eighth in punctuality with a 73.7% on-time charge, based on the Division of Transportation. It’s now adjusting its schedules, together with at its huge Dallas-Fort Value Worldwide hub the place it’s spreading out flights extra all through the day.
However it has a protracted approach to go. In 2025, American posted web earnings of $111 million in contrast with Delta’s $5 billion and greater than $3.3 billion from United. The decrease earnings meant a smaller profit-sharing pool for workers, which employees members have complained about.
In a city corridor with workers final month, Isom famous that American’s pilots, flight attendants and different teams have lately sealed new labor contracts which have meant increased wages in contrast with their counterparts at rival United. However he mentioned he was upset by the profit-sharing.
The flight attendants have additionally mentioned they had been pissed off with American’s struggles to get well from main winter storms, which left some crew members and not using a place to sleep.
Picketing crew members on Thursday carried indicators that mentioned “every part froze, AA melted down,” referring to the disruptions, and “Failed Ops=Failed CEO,” nodding to the provider’s operation.
“This airline is headed down a path that places our careers in danger,” the flight attendants’ union mentioned in a discover in regards to the picket. “Now’s the time for Flight Attendants to face collectively and present up in protest. American Airways wants actual accountability, decisive motion, and management that can put this airline again on a aggressive path.”
Isom can also be making an attempt not solely to win help of frontline crews but additionally to rally higher-ups. Final week, at Globe Life Area in Arlington, Texas, Isom spoke to about 6,000 managers in regards to the years forward because the airline turns 100.
“We have stuffed a whole Main League Baseball discipline with this proud and gifted crew. The very best within the business,” he mentioned, based on a transcript of his remarks, which had been seen by CNBC. “It is incumbent on all of us to construct on our progress … and to make sure that we develop profitability so American is round for the subsequent 100 years.”
