Millions of Virgin Media customers now receive a free broadband upgrade designed to enhance connection speeds and reliability. The provider rolls out its Smart Support feature to all users following a successful trial with 330,000 participants.
How Smart Support Works
This innovative tool automatically monitors broadband speeds and connection performance around the clock. When issues arise, it suggests simple fixes to resolve problems and prevent disruptions. The system operates overnight, addressing glitches while households sleep.
Users access the feature without upgrading their current WiFi equipment. For more complex problems, Virgin Media proactively contacts customers with solutions, such as WiFi Pods to strengthen signals. Severe cases qualify for free engineer visits.
Expert Insights
Gareth Lister, director of connectivity at Virgin Media O2, stated: “Smart Support monitors broadband 24/7 and fixes issues quickly, giving our customers extra peace of mind they’ll stay connected with minimal fuss and hassle.”
Customers enroll automatically, but those facing issues can reach support through the Virgin Media website.
Bonus Perks from the Merger
Smart Support users also gain access to O2 Priority rewards, including discounted cinema tickets and weekly Greggs treats starting at £1, thanks to the Virgin Media O2 partnership.
