Hundreds of potential back office jobs at Qantas could be moved offshore, with the Australian national carrier entering discussions with consulting giant Accenture regarding outsourcing possibilities. The move, which is understood to involve roles in finance, marketing, human resources, and other administrative functions, is part of a broader initiative by Qantas to reduce operational costs and integrate artificial intelligence (AI) more deeply into its business processes. The potential shift of these roles to India is a significant development, raising concerns among employees and unions about job security in Australia.
Project iQ and Cost Reduction Efforts
The discussions with Accenture are reportedly linked to Qantas’s internal initiative, dubbed Project iQ. This project is spearheaded by Rachel Yangoyan, the airline’s Chief Technology, AI, and Transformation Officer. The primary objectives of Project iQ are to streamline operations, leverage
